Customized Solutions
We understand that each client is unique and their business presents different challenges. That is why our team will provide you a personal assessment and Pre-training analysis to understand the specific needs and opportunities for your business. We will accurately tailor a process that works for your specific business and staff. The analysis & Email communication will outline your current situation VS desired state.
Curriculum Roll-Out
The old days of customers walking into a dealership are slowly disappearing. The next generation of buyers are online.
We have the tools to transition you into the future of online sales, and master the online customer experience.
Did you know that the average sales staff is in front of a customer only 1-2 hours a day? The average sales staff spends 5 hours/day on their smartphones?
You can use those 5 hours to mentor your team. You are as strong as your weakest link so either train them or lose them!
Each training curriculum we offer, focuses on enabling new and existing employees to understand the role and responsibilities expected in digital communication, on-line sales assistance, on-line client management, client-care & after sales service.
Your Sales consultants will learn and apply new internal processes and develop the required written, verbal and digital communication skills to improve individual performance.
A morning classroom team training approach, followed by one on one coaching, is the only way to ensure that the process will be implemented by your team . Each initial curriculum would be supported by monthly individual improvement sessions, over a total of 3 months for each staff
Individual Follow-Up Training Sessions
Motivation is the key that can drive company profits through the roof. One of the biggest challenges that leaders face is how they can get their team motivated and then keep them there. Motivation can come and go. It is a muscle that must be built and developed.
Companies that wish to improve their sales results, increase the current retention portfolio percentage and maximize quality control scores, need to practice the new process, follow-up, and track the results.
Through an improved strategy, and new client care process for the staff, your business will be able to offer Internet driven customers a more enriched and transparent experience.
Internally, we also aim to improve Marketing ROI, quality scores, staff remuneration & retention.
This improved strategy will need to be supported by staff coaching over a total period of 3 months.
The new plan will be reinforced during the 2 months (2 days per month) follow-up individual coaching sessions with the trainer