Service Description

​80% of today's consumers use online searches to reduce dealership visits and say that digital communication reduces the number of visits to a dealer.  3 out of 5 consumers take their business to the competitors after poor customer service experience - Google thinkdealer 2017 ​ Live chat is rapidly growing in popularity due to its ability to provide a human touch during the conversion process. The “human” part of live chat is expressed through your staff of chat agents. These chat agents must be every bit as talented as your salespeople and support personnel, with the added ability to express themselves online in ways that engage with customers on a personal level. ​ It’s not surprising that online chat is gaining more attention as a growing customer service delivery method — especially with evidence of significantly increased sales ROI as well as some of the highest customer satisfaction (CSAT) scores over phone or in-store purchases.  ​ Over the course of this training, participants learn how to best interact with customers through phone and online chat.​ They will learn how to keep average response time low, collect Information, best practice in appointment setting, and objection handling to deliver superior customer service and customer experience. This training benefits your Internet Sales Managers and BDC Consultants for sales and service.