Service Description

"The internet is the most disruptive force I've seen in my lifetime. Sales functions are undergoing a massive transformation out of sheer necessity. The reason they’re transforming is in direct response to the fact that the buyer is transforming" - Jill Rowley, Social Selling Evangelist 57% of all buyers say they value the dealer in person 65% say that quality in client care is as important as price - Google thinkdealer 2017 ​ Before internet, customers went to 6-8 dealerships before buying, now customers only spend 2 visits to a dealer, you only have 2 times to get it right! Customers want and will pay for experience, the same way a Bridal shop can sell a $10,000 dress, and how Starbucks is able to sell a $6 hot chocolate! The old way of selling is outdated. Dealerships need to form a deep and meaningful profile of each customer across every possible channel of activity, so experiences can be personalized. This will allow smart, live, on-floor delivery of purchase recommendations that empower the sales consultant, and make sense to the consumer.  ​ Over the course of this training​, participants will build a road map to maximize the customers VIP experience. They will develop a process to handle objections, create value, create urgency and follow up to unsold customer visits. This training benefits Sales Consultants, Service Advisers and Managers. ​