Service Description

74% of consumers are in market over 30 days, majority researching over 60 days. 48% of salespeople never follow-up with a prospect, and we know that 80% of transactions are made on the fifth to twelfth contact! - Google thinkdealer 2017 Consumers are inundated with advertisements and emails from companies looking to tap their interests. Creating authentic, engaging and useful content is essential to cut through the noise. Knowing your customer type, allows you to customize a quality first response. One of the biggest areas for improving your sales opportunities is to understand that there are different ways your customers communicate. This difference affects how they take in information as well as how they communicate to others. The “one size fits all” response style is costing dealers sales opportunities. Today's customers research online, and THEN come into your dealership as foot traffic.You need to create great online MICROMOMENTS for your customer experience.  ​​ Over the course of this training, the participants will learn the fundamentals of Internet Sales​, Initial phone, video and email response, how to properly implement and manage a follow-up process for online leads, how to tailor the response process, and handle objections to improve conversion rates. This training benefits Management and Sales Consultants.  ​​